SHIPPING:

All orders are shipped within 3-5 business days of purchase, usually sooner. Once your order ships, you’ll receive an email with tracking information.

Domestic orders are shipped via USPS Priority Mail or UPS Ground, depending on package size and weight, and typically arrive within 1–5 business days after shipping.

Berriez is not responsible for lost or stolen packages.

To purchase shipping insurance and/or require a signature upon delivery, please contact grace@shopberriez.com and we will send you an invoice for these additional charges.

Once we ship your order, Berriez is no longer responsible for any lost, stolen, or damaged packages. Any delivery issues must be handled directly with the shipping carrier. Thank you for your understanding. 

International orders are shipped via USPS First Class Mail, UPS, or FedEx, depending on package size and weight, with estimated delivery in 10–14 business days, though some shipments may take up to 30 days. Please check with your local customs office if your order is delayed. Customers are responsible for any customs duties or import fees.
 

RETURNS AND EXCHANGES:

FINAL SALE ITEMS:

The following categories are final sale and are not eligible for return or exchange:

  • Vintage pieces
  • Reworked / one-of-a-kind vintage items
  • Accessories (jewelry, handbags, hair accessories, etc.)
  • Sale items (this does not include the welcome discount code)
  • Closet Sale purchases
  • orders shipped internationally due to tariffs + shipping costs

    No exceptions. 

If there is an issue with your order, please email grace@shopberriez.com and we'll do our best to assist you!

CONTEMPORARY & DESIGNER ITEMS:

as a very small business, we cannot offer cash refunds at this time. Berriez offers exchanges or store credit on returns of unworn, undamaged items from contemporary designer brands (e.g., Gia/IRL, Ester Manas) as long as:

  • You email us to initiate a return within 10 days of the delivery date (or in-store purchase)
  • The item is returned unworn, unwashed, unscented, and in the exact same condition it was received with the garment tags still attached 
  • The returned item is shipped to us within 7 days of the return request being approved
  • You cover the return shipping costs (please note that initial shipping fees are non-refundable)
  • we are not responsible for lost or stolen return shipments

Once we receive the item(s) in original condition, we'll issue a store credit (via gift card), or ship your exchange. You'll get an email notification when this is complete. 

IN-STORE PICKUPS:

Because of limited studio space, we'll hold in-store pickup orders for 30 days from the date you receive your “ready for pickup” email. Please bring your order confirmation when you come by during our regular open studio hours (Saturdays and Sundays between 12-5 PM). If you can't come during our weekend open hours, please email grace@shopberriez.com  and we will try to accommodate you during the week.


If you can’t make it in, please email us at grace@shopberriez.com before your 30-day pickup window ends to have your order shipped for a flat $10 fee (U.S. addresses only). We’ll send you an invoice, and your order will ship once it’s paid. 


Orders not picked up or shipped within 30 days will be considered abandoned and restocked.

Questions? Press? Collabs? Styling pulls? Email us: grace@shopberriez.com :-)