Policies

SHIPPING:

All orders are shipped within 3-5 business days of purchase. Once your order ships, you’ll receive an email with tracking information.

Domestic orders are shipped via USPS Priority Mail or UPS Ground, depending on size and weight, and typically arrive within 1–5 business days after shipping.

International orders are shipped via USPS First Class Mail, with estimated delivery in 10–14 business days, though some shipments may take up to 30 days. Please check with your local customs office if your order is delayed. Customers are responsible for any customs duties or import fees.

Once an item has shipped, Berriez is not responsible for lost, stolen, or damaged packages.

ROUTE SHIPPING INSURANCE:

At checkout, customers have the option to add Route Package Protection, which covers lost, stolen, or damaged packages in transit. If you opt into purchasing Route at checkout, any shipping issues should be reported directly through their system at claims.route.com. If you have trouble filing a claim, email grace@shopberriez.com for assistance. 

 

RETURNS AND EXCHANGES:

FINAL SALE ITEMS:

The following categories are final sale and are not eligible for return or exchange:

  • Vintage pieces
  • Reworked / One-of-a-kind vintage items
  • Accessories (jewelry, handbags, hair accessories, etc.)

No exceptions. 

If there is an issue with your order, please email grace@shopberriez.com and we'll do our best to assist you!

CONTEMPORARY & DESIGNER ITEMS:

We will gladly accept returns or exchanges for store credit on unworn, undamaged items from contemporary or designer brands (e.g. GIA/irl, NLT), as long as:

  • Garment tags are still attached
  • You email us within 10 business days of receiving the order
  • We receive the item(s) within 14 days of your return request
  • You cover the shipping costs

Once we receive the item(s) in original condition, we'll issue a store credit (via gift card), or ship your exchange. You'll get an email notification when this is complete. 

 Questions? Press? Collabs? Styling pulls? Email us: grace@shopberriez.com :-)